Amanda J Dennis | Social Media
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For years, hotels staffed in an orderly, traditional fashion:  General Manager, Director of Sales, Front Office Manager.  Almost two decades ago, the Revenue Manager burst onto the scene and, as distribution channels expanded and pricing became more complex and transparent, there was an exponential increase...

Warren Buffet included this sage piece of advice in a 2008 letter to shareholders and in 2011 it's even more true. Travelers today have become more frugal. They have embraced the idea of competitive shopping and they aren't so brand loyal anymore.  All of this in pursuit...

We asked meeting planners across the US to submit topics for my bi-weekly column for Meetings+Events. A meeting planner from Texas posted, "How about getting guests to RSVP? That is still my biggest challenge!" Well, GJS, I hope some of my suggestions helped. Whether you are...

My first article for Meetings+Events magazines, Pave Your Road with Gold in 2011, was published Monday, January 3rd.  Instead of resolutions, consider these few suggestions to guide you through the new year.  Value remains the most compelling element of the purchasing decision.  Success in 2011, especially in...

Was very happy that HotelMarketing.com chose to publish my article http://bit.ly/9FNIJz  in today’s edition  You can also find it on Hotels-Online.com http://bit.ly/9EOH09..   Many hotels are diving into the deep end of the social media pool before they have been taught to swim and they aren’t getting...

In today’s hospitality world of shrinking revenues and,  even more troubling, shrinking profits, a consultant may be seen as luxury…nice to have but not a real necessity.  With lay-offs, cut-backs, consolidations, and hiring freezes, how can you afford a consultant?   It’s easier than you think. ...