Amanda J Dennis | News
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For years, hotels staffed in an orderly, traditional fashion:  General Manager, Director of Sales, Front Office Manager.  Almost two decades ago, the Revenue Manager burst onto the scene and, as distribution channels expanded and pricing became more complex and transparent, there was an exponential increase...

Over the summer, I noticed a change in the business travel landscape. Not only were travelers rushing through airports with a briefcase in one hand and a Starbucks in the other. Some had traded in their Starbucks for a small child. And many times, there...

Today, I saw an ad that promised to “generate proposals in minutes.” Another ad offered software that produced an automated sales proposal and saved 42% of your time. A third ad shouted that you could “easily create a sales proposal. Just fill-in the blanks and...

It’s the fashionable thing to do today---going green. I’ve seen t-shirts telling me to “Go Green,” “Think Green” and that “Being Green is Sexy.” I’ve heard that my LBD (little black dress) should be replaced because “green is the new black.” There’s good green: four-leaf...

Warren Buffet included this sage piece of advice in a 2008 letter to shareholders and in 2011 it's even more true. Travelers today have become more frugal. They have embraced the idea of competitive shopping and they aren't so brand loyal anymore.  All of this in pursuit...

My first article for Meetings+Events magazines, Pave Your Road with Gold in 2011, was published Monday, January 3rd.  Instead of resolutions, consider these few suggestions to guide you through the new year.  Value remains the most compelling element of the purchasing decision.  Success in 2011, especially in...

Yesterday, Glenn Haussman's column in Hotel Interactive, "Why Experts Are Begging You to Raise Rates," added to the rhythmic drumbeat being heard throughout our industry.  I wrote an article on the same topic last week, citing research presented by hospitality heavy hitters from around the country. ...

Just refilled my coffee cup and read Glenn Haussman’s latest column in Hotel Interactive, “Lodging Industry Must Wake Up to OTA Threat.” I’m still confused about the “threat” that OTC’s pose to our industry.  Certainly, they do occasionally throw their weight around and, most definitely,...